# V:Server 4 Manual
## Preface
This document is a guideline for controlling the hardware of Syncronorm‘s show design & control software Depence. The information contained in this manual will give you a sufficient understanding of this product, helping you to use the unit correctly and effectively. Adhere to all instructions contained in this manual, when installing and operating this unit. Every person working with this equipment must read this manual before installation and commissioning of the equipment/device. Every person working with this device/equipment must read the manual before starting to work. Even personnel working with this device only occasionally must read and understand this manual before beginning to work. This manual must always be available at the site, where the device is located. Every user of this device must be aware of the location of the manual.
# Welcome to Syncronorm - V:Server 4
You made a great choice by purchasing Syncronorm‘s V:Server4 hardware unit. Prior to\
commissioning the unit, please read the following instructions of use carefully and fully familiarise\
yourself with the unit. Ensure that all work on and with this unit is only carried out in accordance to these\
instructions. Adhere to the safety information for the correct and safe use of the unit. Keep these instructions in a safe place! Please also hand over the instructions, when passing the unit on to a new owner.
# About us
Syncronorm GmbH are highly motivated producers of high-end multimedia show design software,\
which features a most unique real-time 3D visualizer. Our dynamic & experienced team thereby\
operates on a world-wide scale, providing you with the best software & hardware solutions fitting\
to your dedicated project. From show-design, training-programs, instant support & consulting\
to continuously soft- & hardware development, the team at Syncronorm is eager to realize your\
visions. Syncronorm provide the most established & renowned products for the entertainment- &\
water-show sectors within the industry and beyond.
# Safety Instruction
## Checking the Scope of Delivery
Please check that the scope of delivery is complete. Keep the packaging for later transport. If\
components are damaged or missing, contact your Syncronorm supplier. To download the current\
software and firmware, visit the Syncronorm website at [www.syncronorm.com](http://www.syncronorm.com).
## Intended Use
The V:Server4, in the following referred to as „unit“, may only be used as specified as\
follows:
* For controlling DMX and DMX-RDM compatible units (e.g. pumps, nozzles, spotlights).
* For playing multimedia shows (Audio, Modbus, RS232)
## Safety Information
Danger to persons and assets may emanate from this unit, if it is used in an improper manner or not\
in accordance with its intended use, or if the safety instructions are ignored. This unit must not be used\
by persons under the age of 18. Persons with impairments or lack of experience and knowledge may\
use the unit, as long as they are supervised and instructed on how to use the unit safely and are able to\
understand the potential risks. Do not allow children to play with this unit. Do not allow children to clean\
or maintain the unit.
## Correct electrical Installation
• Electrical installations must meet the national regulations and may only be carried out by a qualified\
electrician.\
• A person is regarded as a qualified electrician, if, due to his/her vocational education, knowledge and\
experience, he or she is capable of and authorized to judge and carry out the work commissioned\
to him/her. This also includes the recognition of possible dangers and the adherence to the pertinent\
regional and national standards, rules and regulations.\
• For your own safety, please consult a qualified electrician.\
• The unit may only be connected when the electrical data of the unit and the power supply coincide.\
The unit data is to be found on the unit type plate or on the packaging, or in this manual.\
• Ensure that the unit is fused for a rated fault current of max. 3A on the mains side by means of a fault\
current protection device.
## Save Operation
• Never operate the unit, if either the electrical cables or the housing are defective!\
• Do not carry or pull the unit by its electrical cables.\
• Route cords/hoses/lines in a way that they are protected against damage, and ensure that they do\
not present a tripping obstacle.\
• Only open the unit housing or its attendant components, when this is explicitly required in the operating\
instructions or approved/prescribed by Syncronorm‘s technical support service.\
• Only execute work on the unit that is described in this manual. If problems cannot be overcome,\
please contact an authorized customer service point or, when in doubt, the manufacturer.\
• Only use original spare parts and accessories for the unit.\
• Never carry out technical modifications to the unit.\
• Only operate the unit, if no persons are in the water!\
• The unit, the connections and the plugs are not water-proof and must not be routed or installed in\
water.
## Qualifications and Training of Employees
• Ensure that installation personnel have the required technical qualifications.\
• Also ensure that all operating personnel are sufficiently qualified.\
• Ensure that maintenance work is only performed by personnel authorized for this purpose, e.g.\
specialists of Syncronorm GmbH or personnel with suitable training.
## Dangers resulting from non-adherence to the Safety Information
Please note that Syncronorm GmbH assumes no liability for damage, downtimes or malfunctions resulting from non-adherence to this installation and operating manual. By ignoring or not adhering to all of the safety information contained in this manual, you could endanger people, the environment and the\
system of this unit. For example, non-adherence to the safety information contained in this manual can\
lead to the following dangerous occurrences:\
• A malfunction of important features of this unit\
• Danger for persons due to electric shock
## Safety-conscious Operation
As a user of this unit, ensure that you follow all safety information contained in this manual. Follow the\
accident prevention regulations at all times. If the unit is used in a location where internal regulations,\
operating and safety instructions apply, ensure that these regulations and instructions are also adhered\
to.
## Safety Information regarding Maintenance, Inspection and Installation Work
It is the owner/user‘s responsibility to ensure that all maintenance, inspection and installation work is carried out by authorized and qualified personnel, who have read and understood this manual.\
Only carry out maintenance work on this unit, when the unit system is switched off. Ensure that no\
pressure is applied to the unit and it is disconnected from the power supply (voltage-free) before carrying out maintenance or repair work.
Ensure that small malfunctions are immediately rectified by authorized personnel to avoid possible future\
damage, malfunctions and/or downtimes of the unit system. Certain maintenance work may require\
safety barriers to be removed and/or deactivated. If this is the case, ensure that all safety and protective\
devices/guards are re-installed and/or reactivated after completing the maintenance work.
## Optional retrofitting and Production of Spare Parts
Changes or modifications to the device are only permitted after consultation with the manufacturer.\
Original spare parts and accessories approved by the manufacturer provide safety. We wish to stress that all parts and accessories not supplied by Syncronorm GmbH have neither been tested nor approved\
by Syncronorm GmbH. For this reason, the installation and/or use of such products can, under certain\
circumstances, negatively affect the specifications for the device. This could also lead to restrictions of the\
active and/or passive safety of the device. Syncronorm GmbH assumes no liability for damage resulting\
from the use of parts and accessories other than original Syncronorm GmbH parts.\
In this case all guarantee expires.
## Dangers encountered by the Combination of Water and Electricity
• The combination of water and electricity can lead to death or severe injuries from electrocution, if the\
unit is incorrectly connected or misused.\
• Prior to reaching into the water, always switch off the mains voltage to all units used in the water.
# Overview
Front
Back Connectors
# Technical Data
| | |
| ------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Dimensions | 19“ 3HE 330mm depth (482 x 330 x 178) |
| Weight | 8,2kg |
| Protection Class | IP20 |
| Operation Temperature | 0...40°C / 0...80% humidity |
| Power supply | 110V / 230V 50/60Hz AC max. 350W |
| Certification | CE |
| DMX Output | 2048 Channels 4 Universes DMX-RDM |
| DMX Output over ArtNet IV | 4096 Channels (U8) 8192 Channels (U16) 24576 Channels (U48) |
| Digital Output | 8x 12...24V DC max. 1A |
| Digital Input | 8x 12...24V DC |
| Analoge Ports (input or output) |
12x 0...10V DC 25mA Current Drive Capability with Overcurrent Protection
|
| Connectors |
4x DMX-RDM Neutrix XLR 5pin male optical isolated 2x Audio output symmetric stereo XLR 3pin male 1x SMPTE Timecode input or output XLR 3pin female 1x Ethernet RJ45 1x DVI-D Monitor output 3x USB 2.0 (1x front, 2x back) 1x RS232 9pol SUB-D male 1x Emergency Stop 9pol SUB-D female 1x Digital Output 25pol SUB-D female 1x Digital Input 25pol SUB-D male 1x Analog Port 37pol SUB-D female
|
| Memory | 8 GB RAM, 256GB internal NVMe M.2 SSD |
| Display | 7“ Touch internal |
| Scope of delivery | Server, Powercable, Documentation |
| Synchronization | SMPTE, NetTime, SNTC, MTC |
# Connectors Pin Out
| **Pin** | **Analog I/O** | **Digital Output** | **Digital Input** | **Emergency Stop** | **DMX RDM** | **SMPTE** | **Audio L+R** | **RS232** |
| ------- | -------------- | ------------------ | ----------------- | ------------------ | ----------- | --------- | ------------- | --------- |
| 1 | +12V | Out1 | Inp1+ | Switch+ | GND | GND | GND | DCD |
| 2 | +5V | Out2 | Inp2+ | nc | Data- | Signal- | Signal- | TXD |
| 3 | GND | Out3 | Inp3+ | nc | Data+ | Signal+ | Signal+ | GND |
| 4 | A11 | Out4 | Inp4+ | nc | nc | | | RTS |
| 5 | A9 | GND 1-4 | Inp5+ | Switch- | nc | | | RI |
| 6 | A7 | nc | Inp6+ | nc | | | | RXD |
| 7 | A5 | nc | Inp7+ | nc | | | | DTR |
| 8 | A3 | nc | Inp8+ | nc | | | | DSR |
| 9 | A1 | Out5 | nc | nc | | | | CTS |
| 10 | GND | Out6 | nc | | | | | |
| 11 | TS2 P | Out7 | nc | | | | | |
| 12 | TS1 P | Out8 | nc | | | | | |
| 13 | GND | GND 5-8 | nc | | | | | |
| 14 | nc | VCC 1-4 | Inp1- | | | | | |
| 15 | nc | VCC 1-4 | Inp2- | | | | | |
| 16 | nc | VCC 1-4 | Inp3- | | | | | |
| 17 | nc | VCC 1-4 | Inp4- | | | | | |
| 18 | nc | nc | Inp5- | | | | | |
| 19 | nc | nc | Inp6- | | | | | |
| 20 | 5V | nc | Inp7- | | | | | |
| 21 | GND | nc | Inp8- | | | | | |
| 22 | A12 | VCC 5-8 | nc | | | | | |
| 23 | A10 | VCC 5-8 | nc | | | | | |
| 24 | A8 | VCC 5-8 | nc | | | | | |
| 25 | A6 | VCC 5-8 | nc | | | | | |
| 26 | A4 | | | | | | | |
| 27 | A2 | | | | | | | |
| 28 | GND | | | | | | | |
| 29 | TS2 N | | | | | | | |
| 30 | TS1 N | | | | | | | |
| 31 | GND | | | | | | | |
| 32 - 37 | nc | | | | | | | |
### Connection Example
#### vServer Digital Outputs
#### vServer Digital Inputs
#### vServer Analog Input / Output
# Connecting V:Server4
Unpack carefully and get the V:Server4 device out of the cardboard box. Remove the packing material from the device. Place the device on a secure & stable surface or directly mount the device into a 19”-rack system.
## Connecting
1. Make sure you have switched off the device on its BACKSIDE.
2. Now connect an IEC power cord with 110/230V AC to the device.
3. Connect the V:Server4 to your Shownet Network using the ethernet connector on the BACKSIDE.
4. Connect an USB keyboard, mouse or touch screen to one of the available USB ports.
5. Optionally connect a second monitor on the DVI connector.
6. Connect your DMX devices.
## First Start-Up
1. Switch on the device on its BACKSIDE.
2. Switch on the device on its FRONTSIDE.
3. Wait until the V:Server4 booting sequence is finished, this can take several minutes on first start up.
4. As soon as you can see the information page pop up on the screen, the server has started up completely.
# Maintenance and Cleaning
The device requires regular maintenance.\
Carry out maintenance in accordance with the maintenance schedule:
* If necessary, update your software version.
* Check, if all installed fans are working properly.
* Remove dust, if necessary.
* Check, if all external cables are working properly.
## Important information!
Maintenance must be carried out by qualified personnel only!
## Protecting the environment
For the transport and Protective packaging, environmentally friendly\
materials have been choosen that can be supplied normaly recycling.\
Do not just dispose of these materials with your normal household waste,\
but make sure that they are collected for recycling\
This product is subject to the European Waste Electrical and Electronic\
Equipment Directive (WEEE).
# Guarantee
Syncronorm GmbH assures a 12 month manufacturer‘s guarantee for this specific Syncronorm unit, purchased by you. This guarantee only exists in accordance to the specific guarantee conditions lad down\
as follows:
The guarantee period starts with the purchase from a Syncronorm GmbH specialist dealer. In the event\
of a resale, the guarantee period will not start again.\
If services by Syncronorm GmbH are provided under the terms of this guarantee, this does not lead to\
extension or renewal of the guarantee period. Your legal rights as a purchaser, especially those ensuing\
from the warranty, persist. They are not restricted by this guarantee.
**Syncronorm warranties are limited to our product only and do not extend to any**\
**direct, indirect or subsequential loss under any circumstances.**\
**Misusage of the device leads to a loss of guarantee!**
## Guarantee Conditions
SYNCRONORM GmbH guarantees impeccable, purpose-related properties and workmanship,\
expert assembly and proper functionality. Subject to our discretion, the guarantee refers to\
free-of-charge repair or free-of-charge supply of spare parts or of a replacement unit respectively.\
Should the unit type concerned no longer be manufactured, we reserve the right, at our discretion, to\
supply a replacement unit from our range that is closest to the type subject to complaint. Claims, the\
origin of which can be traced back to installation and operating faults as well as lack of care, e.g. the use\
of unsuitable cleaning materials or negligent maintenance, use other than that intended, damage due\
to accidents, falls, impact, effect of frost, cutting plugs, shortening cables, calcium deposits or improper\
attempts to repair the unit, are not covered by our guarantee. We hereby refer to the proper use as specified\
in the instructions of use that form an integral part of the guarantee. Wearing parts such as bulbs\
etc. are exempted from the guarantee.\
The refund of costs for removal and installation, checks, claims for lost profit and damages are exempted\
from the guarantee together with further reaching claims for damages and loss of whatever nature\
caused by the unit or its use. The guarantee is only valid in the country in which the unit was purchased\
from a Syncronorm GmbH dealer. This guarantee is governed by German law under the exclusion of the\
agreement of the United Nations covering contracts, governing the international sale of goods (CISG)\
regulations. Guarantee claims can only be brought forward by presenting the sales receipt to
**Syncronorm GmbH**\
**Graf-Gottfried-Strasse 122**\
**59755 Arnsberg | Germany**
by returning the unit or part of the unit‘s subject of complaint to us, freight free, at your own risk, ac-companied by a copy of the original purchase receipt from the Syncronorm GmbH specialist dealer, this\
guarantee document and written information of the fault encountered.
# Operation
All functions of the V:Server4 can be reached via the tile view. To do this, slide the tile view with your finger (swipe) to the desired position and then tap on the corresponding tile to open the respective settings page.
# LED Signals
The current state of the V:Server4 can be determined via the indicated color of the “Depence” logo LED. The individual colors have the following meanings:
| **LED Color** | **Meaning** |
| ------------- | ------------------------------------------------------------------- |
| blue | A show project was loaded without errors and is ready for operation |
| green | A show is currently playing |
| yellow | A show project is currently being loaded |
| red | An error has occurred (see Appendix: Troubleshooting) |
| violet | A show update is being carried out |
| cyan | A show update is being prepared |
# Tile: Show Player
This page shows the current show.
To start a show manually, tap the tile once.
# Tile: Schedule
The scheduler starts the specified show at the pre-programmed times as required.
Tap on the Tile to open the configuration.
If the Scheduler Disable, you can start a special Day Plan.\
This daily schedule runs until it you press “Clear Special” or will overwrite from the next event in the schedule.
# Tile: Next Show
This tile shows when the next show will start.
# Tile: Audio Volume
# Tile: Timecode Synchronization
The Timecode tile shows the current song position of a running sequence and the outgoing timecode.
To set the outgoing timecode formats, select the appropriate protocol. You can set the frame rate in the lower section.
# Tile: Daylight Control
Tap the tile once to configure.
* Latitude and Longitude from the operation Location.
* Location is a free text. You can fill it with the name from the town, land or name from the Project.
* Virtual Master is the Master to control all the time of day dependent lighting.
* Enabled Button switch the Daylight Controller on or off.
# Tile: Input Output
# Tile: Digital and Analog Ports
To configure the data flow direction and to switch the individual ports on or off, tap once on the tile. ( Only up to vServer 4.65 ) Up from Version 4.100 you config the Digital and Analog I/O over the LogicModule in Depence
# Tile: Project Information
# Tile: System Date and Time
To change the Date or the Time, tap once on the Tile.
# Tile: Network Config
To change the IP address or the subnet mask, tap the tile once.
The gateway address shows the IP address of the router to access the Internet with the server.\
If you do not want Internet access, please enter 000.000.000.000 here.
# Config vServer 4.0 (Depence 2)
To change the IP address or the subnet mask, tap the tile once.
The gateway address shows the IP address of the router to access the Internet with the server.\
If you do not want Internet access, please enter 000.000.000.000 here.
# Config vServer 4.5 (Depence 3)
ShowNet : Network connection for all data such as DMX, NDI, and the connection to Depence.
Ethernet : Network connection to the Internet
To change the IP address or the subnet mask, tap the tile once.
# Connection Example
# Tile: System and Project overview
# Tips & Tricks
# Install Team Viewer on vServer
## Introduction
The operating system of the vServer is **Windows 10 IoT**.\
Therefore, it is possible to install additional tools on the vServer, such as **TeamViewer** in this example.
The installation process is generally the same as installing the software on a regular PC.\
However, there are a few specific points that need to be considered when working with **Windows 10 IoT**.
### Disable the Internal Write Protection
First, the internal write protection of Windows IoT must be disabled.
This write protection helps protect Windows from creating temporary or corrupted files in case of a power failure or an unintended shutdown of the vServer. Such files could otherwise prevent Windows from starting correctly later or cause the startup process to fail with an error.
Before installing additional software, the write protection must therefore be temporarily disabled.
On the front touch panel, scroll to the **System** tile.\
Tap the **System** tile. When prompted, enter the following **PIN: 2806**\
\
Disable UWF and Install TeamViewer Host
Next, press the **UWF OFF** button.
This will disable the **Unified Write Filter**.
The system will reboot once.
After the restart, please return to the **System** page.
Now press the **Explorer** button.
Windows Explorer will open.
Install the **TeamViewer Host** from a USB stick and follow the instructions provided by the TeamViewer installation wizard.
After the installation has been completed, return to the **System** tile and press the **UWF ON** button to enable the write protection again.
The system will reboot once more.
The TeamViewer Host is now installed and ready to accept incoming connections.
> **Important:** TeamViewer system settings can only be changed while the vServer write protection is disabled.
> **Important:** Always enable the write protection again after installing third-party software.\
> This helps prevent serious system errors.
### Network Connection
Additionally, connect the vServer to the internet router using the **Ethernet** interface.
> Do **not** use the **ShowNet** interface for the internet connection.
Open the network tile for the second network adapter **Ethernet** and assign a valid IP address within the IP range of the internet router.